With the emerging Internet communication, telephone is still use for everyday business conversations. Proper manners and telephone etiquette are still expected to be practiced within the office. Here are some common telephone etiquette for employees:
- When receiving a call, answer the telephone promptly preferably not more than two rings.
- Identify yourself or firm in your opening words.
- Make a professional welcome greeting, remember that you are a window
of the company image so create a good impression on the fist words of
the conversation.in
between the conversation. If cannot be avoided, excuse yourself for
awhile.
- If the call is not for you, take the initiative to take a message and
be sure to get the it accurately from the caller. Forward the message
as soon as the person arrives or write it down on a post-it note.
- When you have to refer the call to someone or to be transferred to
other local number, inform the caller properly why you are transferring
the call.
- Make the call as brief as accurate as possible. Topics relates to
personal matters should not be incorporated with business conversations
or ask the caller personal questions especially if you are talking with
a business client.
- Personal calls are discouraged during office hours unless it is an emergency call.
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